fa9900's Privacy Policy

1 Introduction and Scope of Policy

fa9900 ("we", "us", or "the platform") operates a reliable online casino and betting service for users in Bangladesh. This privacy policy provides a full description of what information we collect from you when you use the website fa9900.lat, why we collect it, how we use it, and how we keep it secure.

By registering an account on our platform or using our services, you fully agree to this privacy policy. If you do not agree with any terms of this policy, we ask that you refrain from using our services.

This policy may be updated from time to time. If there are significant changes, we will notify you via your registered email or by displaying a notice on the platform.

2 Information We Collect

2.1 Registration and Identity Information

When you open an account at fa9900, you provide the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Valid email address
• Mobile number
• Chosen password (stored in encrypted form)
• Payment account details (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Identity Verification Documents

As part of our verification process, to ensure security and prevent fraud, we may collect copies of government-issued identity documents (such as a national ID card or passport). These documents are stored under strict security protocols.

2.3 Financial Transaction Information

Your deposit and withdrawal history, transaction amounts, payment methods used, and associated reference numbers are securely recorded in our system. This information is used for financial accountability and dispute resolution.

2.4 Device and Technical Information

The following technical information is collected automatically while you use the platform:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Referring URL and time spent on the site
• Pages visited and features used

2.5 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies. Cookies improve your browsing experience, remember login information, and help us analyse the quality of our services. You can control cookies from your browser settings, though some features may not work properly if you do.

3 Purpose of Using Information

fa9900 uses the information collected from you for the following legitimate purposes:

• Account management: Registration, login verification, and maintaining account security.
• Service delivery: Processing gaming, betting, deposits and withdrawals, and allocating bonuses.
• Identity verification: Age confirmation (for users aged 21 and above only) and fraud prevention.
• Customer support: Resolving issues via 24/7 live chat assistance and email.
• Security monitoring: Detecting unusual activity, money laundering, and signs of irresponsible gambling.
• Service improvement: Analysis to improve platform speed, design, and features.
• Legal obligations: Compliance with applicable laws and regulatory guidelines.
• Communications: Sending transaction notifications, policy change information, and important updates.

4 Sharing Information with Third Parties

fa9900 never sells or rents your personal information. However, information may be shared with trusted third parties in the specific circumstances below:

4.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These partners have their own strict privacy policies.

4.2 Game Providers

Our game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited session data for fair play and technical operations.

4.3 Legal Authorities

Information may be provided in response to a valid court order, relevant authority order, or legal obligation. In such cases, we supply only the minimum information necessary.

4.4 Technology and Security Partners

We work with trusted technology partners for SSL encryption, cybersecurity, and technical infrastructure management. They process data on our behalf but may not use it for their own purposes.

5 Data Protection and Security

fa9900 takes industry-standard technical and organisational measures to keep your personal information secure.

5.1 Technical Safeguards

• All data transfers are secured via SSL/TLS encryption
• Stored data is kept in encrypted format
• Passwords are never stored directly — strong hashing is used
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

5.2 Organisational Measures

• Only authorised staff have access to the information they need
• All staff are trained in privacy and data protection policies
• A rapid-response protocol exists in the event of a data breach

Please note: no transmission or storage of data over the internet is 100% secure. We put in place the highest level of protection, but we cannot guarantee complete security.

6 Data Retention Period

fa9900 retains your information for as long as it is needed to provide services and meet legal obligations.

• Active accounts: All information is retained while the account remains active.
• Closed accounts: A minimum of five years from the date of closure — for financial records and audit purposes.
• Transaction information: Up to seven years, in accordance with applicable financial regulations.
• Identity verification documents: Retained until legal requirements have been fulfilled.
• Logs and technical data: Generally between 90 days and one year.

After the specified period, data is securely deleted or anonymised so that individuals can no longer be identified.

7 Your Rights

As a user of fa9900, you have the following rights over your own information:

7.1 Right to Access

If you want to know what information we hold about you, you can send a request to [email protected]. We will provide a copy of that information within a set timeframe.

7.2 Right to Correction

If your profile contains incorrect or incomplete information, you can request a correction. This can be done through account settings or via the support team.

7.3 Right to Deletion

In certain circumstances (such as where there is no legal obligation to retain data), you may request that your personal information be deleted. However, this may not be possible in the case of ongoing investigations or financial records.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly marketing communications. Contact our support team to raise an objection.

7.5 Data Portability

You may request the information you have provided in a structured, common format that you can use elsewhere.

8 Protection of Minors' Privacy

fa9900 services are for people aged 21 and above only. We do not knowingly collect information from minors. If we are informed that a minor's information is in our system, we will immediately close that account and delete the data.

If you believe a minor has registered on our platform, please notify us at [email protected].

9 Responsible Gambling and Use of Information

We monitor your gaming activity in order to identify signs of harmful gambling behaviour. Using this information, we may where necessary set limits, send cautionary messages, or decide to temporarily suspend an account — this is done entirely with your wellbeing in mind.

For more information on responsible gambling, please visit our Responsible Gaming page.

10 International Data Transfers

As fa9900 is an international platform, your information may be processed or stored on servers outside Bangladesh. Wherever data is transferred, we ensure that equivalent protection measures are maintained and that relevant contractual safeguards are in place.

11 Policy Changes and Updates

This privacy policy may be updated as a result of business changes, legal requirements, or technological developments. For significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification to your registered email
• Display a clear notice on the platform

Continuing to use fa9900 after changes have been made will be considered as your agreement to the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us: